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Privacy policy (Ghost Plates)

Last updated: May 2026​

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Ghost Plates (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with transparency, care and respect. This privacy policy explains how we collect, use, store and protect your data when you visit our website, place an order or contact us.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and all relevant data protection laws.

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1. Information we collect


We collect information in the following ways:

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Information you provide directly

  • Name

  • Email address

  • Phone number or WhatsApp number

  • Delivery address

  • Vehicle registration (for plate orders)

  • Uploaded documents (proof of ID and proof of entitlement)

  • Messages sent via WhatsApp, email, contact forms or social media

  • Payment information (processed securely by our payment provider)

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Information collected automatically

  • Ip address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on the website

  • Cookies and analytics data

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Information from orders

  • Products purchased

  • Order history

  • Delivery preferences

  • Customisation details

 

2. How we use your information
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We use your information to:

  • Process and fulfil your orders

  • Verify documentation for road legal number plates

  • Provide customer support

  • Respond to messages and enquiries

  • Improve our website and services

  • Send order updates and confirmations

  • Detect and prevent fraud

  • Comply with legal obligations

 

We do not sell your data. Ever.

 

3. Legal basis for processing

 

We process your data under the following legal bases:

  • Contract: to fulfil your order

  • Legal obligation: dvla requirements for road legal plates

  • Legitimate interest: improving our services and preventing fraud

  • Consent: when you opt in to marketing or accept cookies

 

4. How we store and protect your data
 

We store your information securely using encrypted systems and industry‑standard security measures.

 

Only authorised staff can access your data, and only when necessary to fulfil your order or provide support.

 

Uploaded documents for road legal plates are stored securely and deleted when no longer required.

 

5. Sharing your information
 

We only share your data with trusted third parties when necessary:

  • Payment processors (for secure transactions)•

  • Delivery couriers (to deliver your order)

  • Website hosting and analytics providers

  • Dvla verification (when required by law)

  • We never sell or share your data for marketing purposes.

 

6. Cookies

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Our website uses cookies to:

  • Improve site performance

  • Analyse traffic

  • Remember preferences

  • Support essential website functions

  • You can manage or disable cookies at any time through your browser settings.

  • For more details, please see our cookie policy.

 

 

7. Your rights under UK GDPR
 

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Request a copy of your data

  • Withdraw consent (where applicable)

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To exercise any of these rights, contact us using the details below.

 

8. Data retention
 

We keep your data only for as long as necessary:

  • Order information: up to 6 years (legal requirement)

  • Documentation for road legal plates: deleted once no longer required

  • Messages and enquiries: up to 12 months

  • Analytics data: varies depending on provider settings

 

9. Contact us


If you have any questions about this privacy policy or how your data is handled, you can contact us at:

 

Ghost Plates
Email: ghostnumberplates@gmail.com
Phone: 07743 024514
WhatsApp: 07743 024514

 

10. Changes to this policy

 

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date​.

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